F.A.Q.


Here are some common questions about INTROSTEM

Products

Which skin types are Introstem products designed for?

Instrostem skin care collections are suitable for most skin types. Each collection was formulated to address a specific set of anti-aging, maintenance or target skin concerns.


Which order should I use the Introstem products in?

Click on over to our Introstem Regimen section to see how to use Introstem products to create the perfect skin care routine.


How should I store my Introstem products?

Keep your products in a cool and dark place to prolong their shelf life. Make sure that your products are not exposed to light, humidity, heat or excess moisture.


What is the shelf life of Introstem products?

The majority of skin care products out there will have a shelf life of around 12 months once opened. However, this does depend on how the product is stored and used.


Do Introstem products contain any parabens?

None of the Introstem products contain any parabens.

Order/Refund/

Shipping

How do I purchase Introstem products?

You can buy them directly from the Introstem website or at authorized third-party retailers.


What are Introstem's exchange and refund policies?

Please visit the Introstem Return Policy page here.


Are Introstem products tested on animals?

No, none of Introstem products have been tested on animals.


Which countries does Introstem ship to?

Introstem is able to ship worldwide.