Introstem is pleased to offer our customers a 3-Year Warranty on our devices. If your device ever has any manufacturing or workmanship defects, we will replace it. We want our customers to feel ensured that they have purchased the best and most effective products available in the beauty technology industry. All products must be registered in order for the warranty to apply. The registration form can be found below.

What does the warranty not cover?

It will not cover wear and tear instances, such as the Introstem lettering and logo rubbing off due to normal wear. The warranty does not cover mistreatment or misuse of the product. We reserve the right to refuse warranty replacement if such is the case.

How do I get my warranty replacement?

Complete the form below to register for your warranty.

Is the warranty replacement really free? Do I have to pay anything?

Your replacement product is absolutely free. Your out of pocket expense includes the cost of shipping and handling fee:

HydroLight Neck Rejuvenation Device

$59.99 (shipping and handling fee when shipped within the U.S.)
$79.99 (shipping and handling fee when shipped to Canada)
$79.99 + (shipping and handling fee may vary depending on international shipping location)

IntroLite Jade Eye Device

$59.99 (shipping and handling fee when shipped within the U.S.)
$79.99 (shipping and handling fee when shipped to Canada)
$79.99 + (shipping and handling fee may vary depending on international shipping location)

Shipping and handling fees can be paid by cash, credit card, money order, or cashier’s check. For credit card payments, please simply note “payment by credit card” and a representative will contact you by telephone to arrange for payment. Please note that personal checks are not accepted and we cannot send replacements to P.O. boxes.

Please call 1-877-286-1410 or email orders@introstem.com for international shipping and handling rates (shipments outside the U.S. and Canada)
Potential duties and taxes resulting from an international shipment are the customer’s responsibility.

Warranty Replacement Mailing Address:

Introstem Customer Service
20255 Corisco St.,
Chatsworth, CA, 91311

Please register your purchase within 7 days in order to activate your warranty.