NO REFUNDS. EXCHANGE WITHIN 30 DAYS FROM DATE OF PURCHASE.
Our Return Policy
Introstem is committed to providing the highest quality products and services. If you’re not entirely satisfied with your purchase, we accept product exchanges within 30 days of purchase.
With regret, we are unable to offer refunds at this time. However, we will gladly exchange your products within 30 days from the date of purchase.
How to Make an Exchange
If you purchased Introstem products from a physical retail location, please return to the same location with the product along with its original packaging and original purchase receipt. For exchanging products that were purchased via the Introstem website, please get in touch with our customer care personnel at 1-877-532-1957, Mon – Thurs 8:30 AM – 5:30 PM and Fri 8:30 AM – 4 PM. (PST). Please note that we are only able to offer exchanges at the original point of purchase at this time.
Before Sending Products for Exchange
All products must be returned along with any accessories, manuals, original packaging and all relevant paperwork
Defaced or damaged products are not eligible for replacements
Please use trackable modes of shipment while returning products for exchange. The cost of returning the product is at your own expense. The products are the buyer’s responsibility until they reach Introstem.
Introstem does not take any responsibility for replacing products damaged, delayed or lost in transit.
Introstem is proud to stand behind its products and our customer’s satisfaction. For all in-store purchases, ask about a free product trial before you buy. For all authorized online purchases, Introstem offers a Manufacturer Warranty – if you are not satisfied with your product purchased online lavelier.com offers a 100% Manufacturer Satisfaction Guarantee and will permit an exchange of the purchased product for any alternative Bionyx product of equal or lesser value. For any questions feel free to contact customer care at 1-877-532-1957.